My Home
If you’re new to Luminus, welcome! Here is the key information you’ll need while you live in your Luminus home.
-
My Tenancy
Here are some of the important areas you will need to know about your tenancy. -
What you can expect from Luminus
We aim to provide the highest quality affordable homes and excellent customer service. -
Paying your rent
You must pay your rent and any service charge on time. Find out about the different ways you can pay. -
Repairs & maintenance
Find out who is responsible for repairs and maintenance to your home, and how to report a repair. -
Lettings & transfers
Our homes are advertised alongside homes from other social landlords in our area, please see Home-Link for more information. -
Mutual exchange
A mutual exchange is when you swap homes with another social housing tenant. -
Garages
We have around 2,500 garages to rent across the district of Huntingdonshire. -
Home contents insurance
We insure the structure of your home, but not your personal belongings - make sure you’re covered! -
Enquiries, comments, compliments & complaints
We aim to respond quickly and efficiently to your enquiries, we welcome your comments, compliments and complaints. -
Reducing condensation
Condensation can be problematic, particularly during the colder months. Find out more how you can reduce condensation in your home. -
Fire safety in your home
Please read our guidance on how to ensure your and your family’s safety. -
Keeping your drains clear and water clean
Find out more about how to keep your drains clear and keep waste substances from polluting the water. -
Moving home
If you are looking to move from one of our homes, here you can find out what we will expect you to do before you vacate the property. -
Your garden
Important information for if you are a tenant with a garden. -
Dealing with pests & rodents
Please see this information if you have pests or rodents in your home. -
Scams - risks to residents
As a Luminus resident you may be at risk of one of these scams. Please make yourself aware and follow the advice given. -
Information for Residents
Important information for Residents. -
Keeping your home safe
Taking just a few steps can make a big difference in keeping your home safe from burglary while you are away.