Important Information for Residents
After the publication of the Regulatory Judgement in March 2017 Luminus has made a number of important changes to meet the requirements of our regulator, the Homes and Communities Agency (HCA). The changes are set out below.
How Luminus is Run
Three new very experienced people joined the Board in April 2017. With their help the Board is changing the way Luminus is run. The Board now has more control over the important decisions made in terms of how the company is managed, residents are kept safe and the services Luminus provides.
Following the departure of Dr Abraham from Luminus, the Board has appointed Tom Miskell, a very experienced housing professional, as interim Chief Executive.
Keeping Residents Safe
The Regulatory Judgement noted that Luminus had problems with the management of the servicing of gas boilers. This was dealt with, and Luminus has assured tenants that all gas boilers and other forms of heating have been serviced correctly and have a valid safety certificate. Please note that Luminus is not responsible for the heating systems of shared owners and leaseholders.
Luminus has taken the opportunity to look at other aspects of safety and, as a result, a range of further checks are being carried out. Luminus asks for resident’s co-operation, in allowing tradesmen and contractors access over the next couple of months.
Looking to the Future
Good progress is being made on improving the approach to the way Luminus is run and to procedures for keeping residents safe. Looking to the future for Luminus, after careful consideration, the Board feels that it is in the best interests of tenants, leaseholders and staff that Luminus seeks a merger with a large registered provider that shares Luminus’ values and has a desire to provide new homes and deliver high quality services. The Board is in discussion with the HCA and other stakeholders with a view to identifying a short list of potential partners.
The merger will be with a registered housing provider that is regulated by the HCA. This means that tenant’s rights, and the way rent and other charges are set, will be the same. In addition, the Board is seeking a merger with a partner that will be committed to providing services from a base in Huntingdon.
Luminus will keep residents informed every step of the way, and there will be many opportunities for tenant’s feedback.
Consultation and Communication
Luminus will be holding a meeting for tenants and leaseholders on Tuesday 8 August 2017 at 7pm at Brook House, Huntingdon, where residents can ask questions about the changes being made and proposals for a merger. If you would like to attend please book a place via the Luminus website at www.luminus.org.uk/consultation or call 0345 266 9760 by Wednesday 2 August.
If you cannot attend this meeting please be assured that there will be other meetings in the next few months in Huntingdon, St Neots and St Ives.
The Community Conference scheduled for Saturday 22 July has been cancelled in favour of the meeting on 8 August 2017.
If you would like to know more or express your opinion please use the email address we have set up which is firstname.lastname@example.org or call us on 0345 266 9760.