Product recalls & safety issues
Please check these notices regularly for product recalls and safety issues that may be relevant to you.
Triton Shower Product Recall - 2/07/18
It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Triton Safeguard+ shower may overheat, degrade and, if the shower is left running for prolonged periods, may ultimately lead the unit casing to melt.
Only this model of Safeguard+ is affected: Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product.
If you believe you have a Safeguard+ affected please contact the Triton Service team on free phone 0800 0154145.
Triton will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspections to check and correct any issues. This visit would be free of charge, will be undertaken by one of Triton’s qualified engineers and it should take no longer than 15 minutes to complete.
Alternatively your contact details can also be emailed directly to email@example.com at any time and Triton will call you back. It is important to leave a valid daytime telephone number for Triton to make contact on.
Please note, this Safety Notice is entirely precautionary. Any heat build-up occurs gradually and is noticeable with a distinct overheating smell. The Safeguard+ shower can continue to be used, although until an inspection has been completed please ensure vulnerable people are not left showering alone, and that the user instructions continue to be fully followed.
More information here: https://www.tritonshowers.co.uk/help-and-support/support/safety-information
Hotpoint FF175BP fridge freezer safety warning - 26/06/17
Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire in London, the government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.
This product, which was manufactured between 2006 and 2009, has not been subject to product recalls and this testing will establish whether any further action is required.
Luminus urges residents who believe they may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey) to call Hotpoint’s freephone hotline on 0800 316 3826 for advice or visit https://www.hotpointservice.co.uk/fridgefreezer to find your model number and receive updates.
Whirlpool tumble dryer safety - 01/03/17
The London Fire Brigade are urging all residents to check if their tumble dryer is a safety risk, after Whirlpool advised consumers to unplug and stop using dangerous, faulty tumble dryers. Go to http://www.london-fire.gov.uk/news/LatestNewsReleases_total-recalls-check-your-whirpool-tumble-dryer.asp to find out more.
Register your appliances
Registering your appliances is a wise safety precaution, and can be done online at www.registermyappliance.co.uk.
If manufacturers identify problems with an appliance once the product has been in use for some time, they can then contact you to get the fault corrected as quickly as possible.