Welcome – message from our Group Chief Executive

There are some things everyone agrees are really important. One of these is your home. So our Luminus Guide for Tenants is here to help you.

While Luminus and you, as our tenant, have legal rights and responsibilities, we go beyond that. We want to make sure that we know everything we need to about you (and anyone living with you) so that we give you the best possible service. We also want you to be as involved as you want to be in the way we look after your home and neighbourhood. We believe your local community is important and want people to be actively involved in looking after it, so we can all help each other lead happy and contented lives.

This Guide has a lot of information but you may have more questions, ideas or suggestions, so please feel free to contact us. We will be happy to listen and we will always do our best to help.

I wish you happiness in your home.

Dr Chan Abraham, Group Chief Executive