At all times Luminus aims to treat customers fairly, regardless of their individual needs and circumstances. 

We are committed to eliminating discrimination and promoting good relations and equal opportunities for all people who are services, live in the local community, or are employed by us.

We have an Equality and Diversity Policy which sets out how we will ensure that equal opportunities and the delivery of inclusive services are at the heart of everything we do.  We will work with our customers and other people affected by our services to make sure that we are treating everyone fairly, regardless of their backgrounds and personal circumstances, including their age, disability status, gender, race, religion and sexual orientation.

To download a copy of our Equality and Diversity Policy  please click on the document link below.

We have worked with our customers and other people in our community to develop our Equality Scheme.  The aim of our Equality Scheme is to set out how we will work with customers to review all of our policies and procedures and to ensure they result in service which are fair and open to everyone.  For more information on our Equality Scheme and to get your own copy, please click below.