Luminus employees showed their grit and determination in the face of sub-zero temperatures and heavy snow, as staff continued to provide a Premium Brand service to customers.
Emergency teams looked after residents’ needs over the weekend, supported by senior managers planning how best to keep things running in the week ahead as Britain braced itself for severe weather. Facilities staff Brian Ward and Joseph George started clearing snow from the Brook House car park at 5 am on Monday morning as their colleagues bravely struggled into work.
Group Chief Executive, Dr Chan Abraham, praised his staff, saying, “It’s business as usual for Luminus. The conditions are tough, but so is the commitment of our people to make sure we look after our communities. We have announced that 2013 is our year of Regenerating and Refreshing Perspectives, as we make progress along The Road to Renewal towards our 2020 Vision. The snow and severe weather, although a significant problem, is also an opportunity for us to see things differently, and to encourage others to do the same. We’re committed as a team to doing the best we can for other, each day, and every day.”
Rachel Carroll, Head of Communications added, “The huge amount of positive energy displayed by Luminus people was even more relevant, since this was the day billed by others as Blue Monday. Luminus made it a Glorious Monday, in more ways than one, including staff singing Zip-a-dee-do-dah accompanied by the Luminus band, leaving then whistling and humming it throughout this week!”
All Luminus offices and services have continued to remain fully functioning and plans are being laid to prepare for the next few days bad weather as well.