Luminus want to work with tenants to provide an excellent housing service. We recognize that the most effective way of engaging tenants and leaseholders so that they have meaningful opportunities to shape services, is by actively offering flexible and varied methods of involvement. To do this, we would encourage you to get involved in a number of different ways, including:
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Tenant Services Consultative Forum
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Oak Foundation Forum
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Leaseholders
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Tenant Board Members
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Scrutiny Panel
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Mystery Shoppers
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Disability Advisory Panel
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Design Review Group
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Residents Groups
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Residents Conferences
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Street Representatives
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Neighbourhood Management Boards
Luminus consulted with residents regarding a new approach to Resident Involvement in 2010. The new framework is depicted below.
Please click on the Opportunities for Involvement link below to get a better understanding of each group’s objectives.
We also encourage involvement in a number of practical ways including:
• Holding public meetings
• Carrying out surveys/visiting people in their homes
• Consulting individuals, for example, before carrying our major repairs or improvements to your
home
• Seeking feedback from you on the services you receive, through satisfaction surveys
For further information, contact Community Services on 01480 428541 or email getinvolved@luminus.org.uk
PLEASE NOTE: For security, training and education purposes, phone calls, meetings and tenant involvement activities are recorded and filmed.